Shipping and delivery are the focus of this page, with policy details organized in the sections that follow.
Shipping and Delivery
We ship only to United States, Canada. Standard outbound shipping is free, with no minimum purchase.
Order preparation normally takes 2–3 business days. Transit normally takes 3–4 business days after dispatch. These are estimates, not guaranteed arrival dates.
Business days exclude weekends and public holidays at the relevant processing or delivery location.
You will be notified if we cannot ship within the stated timeframe, explain the revised estimate, and obtain any consent required by law to a delay or provide cancellation and a prompt refund. Please tell us about any missing, damaged, or incorrectly delivered order; we will investigate and provide the applicable remedy.
The checkout displays applicable taxes and any duties we collect before payment. Where import charges are payable to authorities or a carrier, their treatment must be disclosed before the order is placed; free shipping does not create an undisclosed surcharge.
Shipping Questions
Store: Cartlume.
Email: support@cartlume.shop. Phone: (575) 622-5855.
Business address: Sasa Ct SE, Bolivia, North Carolina, 28422, United States.
Website: https://cartlume.shop.
For questions about a particular shipment, refer to the contact information accompanying this policy.