Refund Policy

For a closer look at returns, exchanges, and refunds, begin with the policy sections below.

Returns, Exchanges, and Refunds

Request a return within 30 calendar days after you receive the goods. Change-of-mind returns must be unused and in their original condition, with included components and packaging where reasonably available. Goods that arrive damaged, defective, incorrect, or affected by our fulfillment error are eligible for the appropriate remedy; a defect is not excluded merely because it was discovered during reasonable inspection or use.

We pay return shipping for eligible returns, including eligible change-of-mind returns and our fulfillment errors. Provide your order details to customer support before sending a return so we can provide instructions and a prepaid label or another merchant-paid method. Do not send goods to the business address unless our return instructions confirm that destination.

Return recipient: Cartlume.

We do not offer exchanges. If you want a different item, request an eligible return and place a separate order.

After we receive the returned goods, we assess eligibility and initiate the approved refund to the original payment method within 10 calendar days of that receipt. We do not charge a restocking fee for an eligible return. Your bank or payment provider may take additional time to post the credit; that posting time is separate from our refund-initiation deadline.

These voluntary return conditions do not limit non-waivable consumer rights, remedies for faulty goods, or any refund deadline required by applicable law. Where the law provides stronger protection, that protection applies.

Return Policy Inquiries

Keep the relevant policy details in view when preparing a question about a purchase.