FAQ

Start with the questions below for an overview of common shopping topics at our store.

Common Shopping Questions

Where do you ship, and what does shipping cost?

Order preparation normally takes 2–3 business days. Transit normally takes 3–4 business days after dispatch. These are estimates, not guaranteed arrival dates.

Business days exclude weekends and public holidays at the relevant processing or delivery location.

You will be notified if we cannot ship within the stated timeframe, explain the revised estimate, and obtain any consent required by law to a delay or provide cancellation and a prompt refund. Please tell us about any missing, damaged, or incorrectly delivered order; we will investigate and provide the applicable remedy.

The checkout displays applicable taxes and any duties we collect before payment. Where import charges are payable to authorities or a carrier, their treatment must be disclosed before the order is placed; free shipping does not create an undisclosed surcharge.

Can I return an order or exchange an item?

Request a return within 30 calendar days after you receive the goods. Change-of-mind returns must be unused and in their original condition, with included components and packaging where reasonably available. Goods that arrive damaged, defective, incorrect, or affected by our fulfillment error are eligible for the appropriate remedy; a defect is not excluded merely because it was discovered during reasonable inspection or use.

We pay return shipping for eligible returns, including eligible change-of-mind returns and our fulfillment errors. Provide your order details to customer support before sending a return so we can provide instructions and a prepaid label or another merchant-paid method. Do not send goods to the business address unless our return instructions confirm that destination.

Return recipient: Cartlume.

We do not offer exchanges. If you want a different item, request an eligible return and place a separate order.

After we receive the returned goods, we assess eligibility and initiate the approved refund to the original payment method within 10 calendar days of that receipt. We do not charge a restocking fee for an eligible return. Your bank or payment provider may take additional time to post the credit; that posting time is separate from our refund-initiation deadline.

These voluntary return conditions do not limit non-waivable consumer rights, remedies for faulty goods, or any refund deadline required by applicable law. Where the law provides stronger protection, that protection applies.

How can I pay or contact the store?

The available payment methods are those displayed for use at checkout. A logo, product page, or this policy is not a promise that a particular wallet, card network, installment plan, or payment provider is enabled.

The checkout shows the transaction currency, item totals, taxes, and any disclosed charges before you confirm payment. Standard outbound shipping is free. Your provider may apply its own currency-conversion or account charges; consult that provider's terms.

Payments are processed through the payment services offered at checkout. We may request proportionate verification or decline a transaction where required for security or legal reasons. If payment fails, check the details or contact your provider before trying again; contact us if you are unsure whether an order was placed.

Approved refunds are initiated to the original payment method under the Refund Policy. We do not ask you to send complete payment-card credentials by email or telephone.

Further Questions

For a topic that needs more context, consult the related policy or the contact section.